While we are confident that you will be very satisfied with your purchase, we will accept a return/exchange on items within the first 7 days of delivery for a FULL refund. To initiate the return process, please email firstname.lastname@example.org and we will review your request within 24 hours. A return authorization number will then be issued to you. Please write the number on the outside of the original packaging. In all instances, the buyer is responsible for shipping costs associated with any returns. Please return your item with necessary components (i.e. jewelry pouches) with a tracking number and insurance. We will not be held responsible for lost packages.