Frequently Asked Questions

All jewelry is made to order. Our production turnaround is 10-15 business days. In the case that your piece is in stock, it will ship out the next business day.

We ship via FedEx. Our packages are “signature required” and are fully insured until they are signed for. Please contact us if you have a specific delivery requirement.

While we are confident that you will be very satisfied with your purchase, we will accept a return/exchange on items within the first 7 days of delivery for a refund minus the 25% restocking fee. To initiate the return process, please email sales@erajewelrydesigns.com and we will review your request within 24 hours.  You will be responsible for your return label. Please return your item with necessary components (i.e. jewelry pouches) with a tracking number and insurance. We will not be held responsible for lost packages. 

If an item is damaged during shipping, you may return it within the first 7 days of delivery. Please email us your order number and a picture of the damaged item to sales@erajewelrydesigns.com. Once verified, we will email you a prepaid shipping label to be placed on the original packaging. 

We collect sales tax for any orders shipping within the state of California. This sales tax will be added to the cost of your order during checkout. All other states and international countries are exempt from this tax.